Welcome to the website of SADA Intelligent Solutions ("SADA Intelligent Solutions," "SADA," "we," or "us") at www.sadasol.com (the "Website"). This Privacy Policy ("Privacy Policy") explains how we collect, use, and safeguard personal information when you visit the Website, use our services, or access our platforms including artificial intelligence and machine learning services, enterprise search & discovery systems, text analysis tools, big data analytics platforms, data engineering solutions, semantic technologies, computer vision applications, and MarkLogic consulting (including order processing, delivery, and customer support). We only receive information you actively send us. By using our Website or Services, you acknowledge and agree to this Privacy Policy in addition to the Website Terms of Service.
THIS PRIVACY POLICY EXPLAINS OUR ONLINE INFORMATION COLLECTION AND USE PRACTICES, AND THE CHOICES YOU CAN MAKE ABOUT THE WAY WE USE SUCH INFORMATION. PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE USE YOUR PERSONAL DATA (AS DEFINED BELOW). PLEASE NOTE THAT WE MAY CHANGE THIS PRIVACY POLICY WHEN, FOR EXAMPLE, WE UPDATE THE WEBSITE OR EXPAND OUR SERVICES. THUS WE STRONGLY RECOMMEND REVIEWING IT WHENEVER YOU VISIT THE WEBSITE.
If you are resident in the European Economic Area ("EEA") / United Kingdom ("UK"), we will comply with the EU and UK General Data Protection Regulations ("GDPR", as applicable) and/or other applicable data protection and privacy laws in the EEA or UK. For the purposes of the GDPR on the Website, we are a data "Controller" and you are a "Data Subject" with certain protected privacy rights concerning your "Personal Data."
"Personal Data" in this Privacy Policy means any information relating to you as an identified or identifiable natural person that can be directly or indirectly related to you. Personal Data generally may include your name, email address, ID number, location data, household information, online ID, and factors specific to your physical, physiological, genetic, mental, economic, cultural or social identity. Your Personal Data may identify you as a person, and thus is often referred to as Personally Identifiable Information ("PII") or Personal Information ("PI"). Both PII and PI are included in the term "Personal Data" as used in this Privacy Policy.
1. Who Collects Your Information On Our Website?
We do. SADA Intelligent Solutions collects information from you when you use our Website, Services, or Platforms, and we are responsible for protection of your information.
If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact our IT officer by emailing it@sadasol.com.
If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact our IT officer by emailing it@sadasol.com.
2. What Information Do We Collect?
A. Requested Information
On various pages on the Website, we may request specific Personal Data about you in order to respond to your inquiry, schedule calls, provide quotes, process payments for consultancy or AI services and deliver agreed project outcomes, add you to our email list, facilitate payments for and delivery of our Services, or fulfil your requests for information. Depending on the request, this may include full name, email, phone, city, country, product selections, and your marketing preference (e-mail list). If you purchase, we also collect client engagement and receive payment confirmations from our payment service provider; we do not store full payment card numbers or security codes. You may choose not to provide your Personal Data, but then you might not be able to take advantage of some of the features of our Website and Services.
We do not collect any Special Category Data (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data) as defined in the GDPR. Nor do we collect any information about criminal convictions and offenses.
We do not collect any Special Category Data (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data) as defined in the GDPR. Nor do we collect any information about criminal convictions and offenses.
B. Scheduling Information (Calendly)
When you book a call with us through our Website, you will be redirected to Calendly, a third-party scheduling service. Calendly collects information such as your name, email address, time zone, and any details you provide in the booking form. This information is shared with us to confirm and manage your appointment. Calendly acts as our service provider and processes Personal Data on our behalf.
Please review Calendly’s Privacy Policy → calendly.com/legal/privacy-notice
Please review Calendly’s Privacy Policy → calendly.com/legal/privacy-notice
C. AI Product Usage Data
If you use our AI products or platforms, we may process pseudonymous and technical data relating to your interactions, including:
• Pseudonymous account/profile IDs (where applicable);
• Inputs, queries, or interactions with our AI services;
• Learning activity or system usage logs (timestamps, session duration, error reports);
• Feedback, labels, or other information you provide to help improve our AI systems;
• System performance analytics.
We design our AI systems to minimize the use of directly identifying Personal Data wherever possible.
• Pseudonymous account/profile IDs (where applicable);
• Inputs, queries, or interactions with our AI services;
• Learning activity or system usage logs (timestamps, session duration, error reports);
• Feedback, labels, or other information you provide to help improve our AI systems;
• System performance analytics.
We design our AI systems to minimize the use of directly identifying Personal Data wherever possible.
The types of Personal Data we collect and save include:
- •Contact information such as name, email address, phone number, city, country, organization, and role;
- •Client engagement and scheduling information, including project/service inquiries, consultation bookings (through Calendly), and related correspondence;
- •Billing and payment metadata, such as invoicing details and transaction confirmations from our payment service provider (we do not store full card details);
- •Marketing and communications data, including your preferences for receiving updates from us and your communication settings;
- •Information you provide such as feedback, comments, or other messages;
- •AI product usage data (if applicable), including pseudonymous account/profile IDs, queries, inputs, feedback, and system performance logs;
- •Technical and usage data collected in our logs, such as IP address, browser type, plug-in versions, device identifiers, operating system, visited page URLs, and timestamps. If we use analytics or other non-essential cookies in the future, we will first seek your consent.
Aggregate Information: We may also collect anonymous, non-identifying and aggregate information such as the type of browser you are using, device type, the operating system you are using, and the domain name of your Internet service provider. Aggregated data may be derived from your Personal Data, but is not itself Personal Data and it cannot be used, either on its own or together with other data, to directly or indirectly reveal your identity.
3. Why Is My Personal Data Being Collected?
We need to collect your Personal Data so that we can respond to your requests, your requests for information or to be added to our emailing lists, and to process your requests for access to products and payment for our Services. We also collect aggregate information to help us better design the Website. We collect log information for monitoring purposes to help us to diagnose problems with our servers, administer the Website, calculate usage levels, and otherwise provide services to you.
Further details on why your Personal Data is being collected and our legal basis for doing so under GDPR (for EEA/UK residents) are provided in Section 15, below.
Further details on why your Personal Data is being collected and our legal basis for doing so under GDPR (for EEA/UK residents) are provided in Section 15, below.
4. How Do We Use the Information We Collect?
- •Responding To Your Inquiries, Feedback and Fulfilling Your Requests. We may use your Personal Data to respond to your inquiries and feedback, and to fulfil your requests for information.
- •Providing and managing our Services. To configure accounts, deliver consultancy or AI solutions, and manage client projects.
- •Communicating With You About Our Services. We may use your Personal Data to send you marketing information about new services or the Services and other items that may be of interest to you.
- •Sending Administrative Emails. We may use your Personal Data to send you emails to: (a) confirm your Personal Data, (b) process your transactions to purchase our Services, (c) provide you with information regarding the Website, (d) process payments to you for the third-party use of your content, and (e) inform you of changes to this Privacy Policy, our Terms of Service, or our other policies.
We may use anonymous aggregated information that we collect to improve the design and content of our Website, and to enable us to personalize your Internet experience. We also may use this anonymous aggregated information to analyze how our Website is used, analyze industry trends, as well as to enable us to offer new programs or services.
5. What Are Your Choices Regarding Our Marketing Materials?
We strive to provide you with choices regarding certain Personal Data uses, particularly around marketing and advertising. When required under law (including the GDPR), we will obtain your consent before sending direct marketing communications to you via email or text message. You can change your preferences or ask us to stop sending you marketing messages at any time by contacting us at contact@sadasol.com or by following the instructions within the marketing messages that you have received.
7. What Categories of Personal Data Do We Share?
We share only the categories of Personal Data required for us to carry out our internal operations or as necessary to render our Services that you have requested. These categories include your contact and registration information, financial and transaction information, information you process through our Services, and your technical and usage information. As discussed above, the categories of third parties with whom we may share such Personal Data include our service providers, suppliers, business partners, affiliates and professional advisors, as well as law enforcement.
8. Are There Other Ways My Personal Data Could Be Shared?
You may elect to share certain Personal Data with individuals or with the public via your use of the Website. In this case, you will control such sharing. Please be aware that when you choose to share any information online with anyone, including friends, public officials, or the public at large, you may be disclosing sensitive or private information, or information from which sensitive or private information can be inferred. Always use caution when sharing information through the Website. You understand and agree that we are not responsible for any consequences of your sharing of information through and beyond the Website. We do not control any third-party websites and are not responsible for their privacy policies. When you leave our Website, we encourage you to read the privacy policy of every website you visit.
9. How Can You Access and Control Your Information?
After registering for an account on the Website, you may login to the account and edit your Personal Data in your profile. For instructions on how you can further access your Personal Data that we have collected, or how to correct errors or inaccuracies in such information, please send an e-mail to contact@sadasol.com. We will also promptly stop using your Personal Data and remove it from our servers and database at any time upon your e-mail request (but please note that merchants who use our Services must maintain at least one email address). To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access, making corrections or removing your information.
10. How Do We Store and Protect Your Information?
A. After receiving your Personal Data, we will store it on our Website systems for future use. We have physical, electronic, and managerial procedures in place to safeguard and help prevent unauthorized access, maintain data security, and reasonably use the information we collect.
B. Unfortunately, no data transmission over the Internet or data storage solution can ever be completely secure. As a result, although we take industry-standard steps to protect your information (e.g., strong encryption), we cannot ensure or warrant the security of any information you transmit to or receive from us or that we store on our or our service providers' systems.
C. If you are visiting the Website from outside of the USA, you understand that your connection will be through and to servers located in the USA, and the information you provide will be securely stored in our web servers and internal systems located within the USA.
D. For EEA/UK citizens: Whenever we transfer your Personal Data outside of the EEA or UK, we ensure a degree of protection is afforded to it that is similar to that of the EEA or UK by ensuring at least one of the following safeguards is implemented:
• We will only transfer your Personal Data to countries that have been deemed to provide an adequate level of protection for Personal Data under the EEA/UK; and
• Where we use certain service providers, we may use specific contracts approved under EEA or UK laws which give Personal Data the same protection it has in EEA or UK.
E. We will only retain your Personal Data for as long as is reasonably necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your Personal Data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
F. We store our logs and other technical records indefinitely (or where they contain personal data, for as long as we have a legitimate reason to keep that information in light of the purpose for which it was provided).
G. Third Party Tools. Our Website uses the following third party tools: Calendly and Meta Developers.
B. Unfortunately, no data transmission over the Internet or data storage solution can ever be completely secure. As a result, although we take industry-standard steps to protect your information (e.g., strong encryption), we cannot ensure or warrant the security of any information you transmit to or receive from us or that we store on our or our service providers' systems.
C. If you are visiting the Website from outside of the USA, you understand that your connection will be through and to servers located in the USA, and the information you provide will be securely stored in our web servers and internal systems located within the USA.
D. For EEA/UK citizens: Whenever we transfer your Personal Data outside of the EEA or UK, we ensure a degree of protection is afforded to it that is similar to that of the EEA or UK by ensuring at least one of the following safeguards is implemented:
• We will only transfer your Personal Data to countries that have been deemed to provide an adequate level of protection for Personal Data under the EEA/UK; and
• Where we use certain service providers, we may use specific contracts approved under EEA or UK laws which give Personal Data the same protection it has in EEA or UK.
E. We will only retain your Personal Data for as long as is reasonably necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your Personal Data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
F. We store our logs and other technical records indefinitely (or where they contain personal data, for as long as we have a legitimate reason to keep that information in light of the purpose for which it was provided).
G. Third Party Tools. Our Website uses the following third party tools: Calendly and Meta Developers.
12. Collection of Information by Others
Our Website may include links that take you to certain third party websites. Please check the privacy policies of these other websites to learn how they collect, use, store and share information that you may submit to them or that they collect.
13. Children and Young People’s Information
We do not knowingly collect any information from any minors, and we comply with all applicable privacy laws including the GDPR, CCPA, USA Children’s Online Privacy Protection Act ("COPPA") and associated Federal Trade Commission ("FTC") rules for collecting Personal Data from minors. Please see the FTC’s website (www.ftc.gov) for more information. If you have concerns about this Website or its Services, wish to find out if your child has accessed our Services, or wish to remove your child’s Personal Data from our servers, please contact us at contact@sadasol.com. Our Website will not knowingly accept Personal Data from anyone under 13 years old without consent of a parent or guardian. In the event that we discover that a child under the age of 13 has provided Personal Data to us, we will make efforts to delete the child’s information in accordance with the COPPA. If you believe that your child under 13 has gained access to our Website without your permission, please contact us at contact@sadasol.com.
14. For EEA/UK Residents – Your Legal Rights
Your GDPR Rights
• Request access to your Personal Data
• Request correction of the Personal Data that we hold about you
• Request erasure of your Personal Data
• Object to processing of your Personal Data
• Request restriction of processing of your Personal Data
• Request the transfer of your Personal Data to you or to a third party
• Withdraw consent at any time where we are relying on consent to process your Personal Data
If you are an EEA/UK resident, under the data protection laws that apply to you, you may contact us at contact@sadasol.com to exercise your rights to:
15. Purposes / Legal Basis For Which We Will Use Your Personal Data
| Purpose/Activity | Type of Personal Data | Lawful basis for processing |
|---|---|---|
| Respond to inquiries, schedule meetings or consultations (e.g., via Calendly) | Name, email, time zone, notes from consultation request forms | Performance of a contract Necessary for our legitimate interests (to provide services to our clients) |
| To process and deliver your order for our Services including: AI/data solutions and cloud consulting | Contact and organizational details, project requirements, technical usage data (pseudonymous if applicable) | Performance of a contract Necessary for our legitimate interests |
| To manage our relationship with you which will include: (a) Notifying you about changes to our terms or Privacy Policy (b) Asking you to provide feedback | Name, username, email address and transaction history | Performance of a contract Necessary to comply with a legal obligation Necessary for our legitimate interests (to keep our records updated and to study how our products/services are used) |
| Billing, invoicing, and payment processing | Invoicing details, confirmation from payment service provider (no card data stored) | Performance of a contract Necessary for our legitimate interests |
| To deal with any inquiries, correspondence, concerns or complaints you have raised | Name, username, email address, and information about the issue raised | Legitimate interests (to allow us to respond and deal with any queries, correspondence, concerns or complaints raised by you) |
| To administer and protect our business and the Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | Name, username, email address, standard web log entries that contain your IP address, page URL, browser plug-in types and versions, device information and identifier, operating system information, and timestamp | Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) Necessary to comply with a legal obligation |
| To update you on services, product enhancements, case studies, or events (marketing communications) | Name, username, email address, standard web log entries that contain your IP address, page URL, browser plug-in types and versions, device information and identifier, operating system information, and timestamp | Consent, when required Necessary for our legitimate interests in providing our website and promoting our business |
| To use data analytics to improve our Website, products/services, marketing, customer relationships and experiences | Name, username, email address, standard web log entries that contain your IP address, page URL, browser plug-in types and versions, device information and identifier, operating system information, and timestamp | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our Website updated and relevant, to develop our business and to inform our marketing strategy) |
| To make suggestions and recommendations to you about products or Services that may be of interest to you | Your name and email address | Consent, when required Necessary for our legitimate interests in providing our website and promoting our business |
16. Changes to this Policy
Because our business needs may change over time, we reserve the right to modify this Privacy Policy. If at any time in the future we plan to use your Personal Data in a way that differs from this Privacy Policy, we will revise this Privacy Policy as appropriate. Your continued use of the Website following our changes to this Privacy Policy means you accept such changes.
17. General Provisions
• The User acknowledges that they have read, understood, and agreed to this Privacy Policy.
• This Privacy Policy is available in two languages, Arabic and English, and each constitutes a legally binding document. In the event of any conflict in the interpretation of any provision between the two languages, the English document shall prevail.
18. Our Contact Information
If you have any questions or concerns about this Privacy Policy, please contact our Data Protection Officer via e-mail at contact@sadasol.com.
We are Here to Help
Questions about this Privacy Policy?
Contact our Data Protection Officer:
contact@sadasol.com
contact@sadasol.com
